TRANSFORMATION OF PRODUCT CHARACTERISTICS IN TERMS OF A MANAGEMENT SYSTEM

Abstract

Organizations make an effort to meet their customer’s requirements related to the products they offer. Only satisfied customers can help the company to generate profit, and profit is an important factor for the further development of the organization. The organization´s development can involve, for instance, investing in employees by creating ergonomic and safe workplaces and social environment, developing their skills, investing into the development of production facilities and lastly the product innovation. This can be achieved by quality management in the product creation phase, which is an integral part of the overall management within an organization. Various approaches are used to promote quality management in practice, such as Lean, Kaizen, Six-Sigma, etc. The utilization of the integrated management system in practice is not limited to implementing the quality requirements; it also includes proactive management of occupational safety and health and other management system requirements.

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