Process optimisation in production is an integral part of management in all companies. Given the constantly increasing pressure from customers, companies are forced to take steps to satisfy them. These steps include, above all, increasing production capacities and optimising production and service processes while maintaining or minimising all costs. The changes implemented today should be oriented towards modern trends in the field of lean manufacturing and Industry 4.0. However, companies cannot optimise all processes at once due to costly investments to implement the relevant changes. The paper contains an analysis of the shipping process in a selected company, which is also focused on assessing the implementation of business orders, storage and assembly of finished steel shapes. Based on the identified problems, this article aims to propose optimising the dispatch process, even concerning whole implementation process of business orders.